995betcom Privacy Policy
At 995betcom, the security of your personal information is our highest priority. This policy provides a full description of how we collect, use, and protect your information.
1. Introduction
995betcom ("we", "our", or "platform") is a trusted online betting and casino platform in Bangladesh. We place the highest importance on the privacy of our users ("you" or "member"). This privacy policy explains how we collect, store, use, and protect your personal information.
By using the services of 995betcom, you are considered to have read and agreed to the terms of this privacy policy. If you disagree with any part of this policy, please refrain from using our services. This policy should be read alongside our Terms and Conditions.
Our platform is intended only for persons aged 21 or older. We are committed to ensuring that members' personal information is protected through SSL encryption technology.
2. Information We Collect
When creating an account and using services at 995betcom, we collect various types of information as described below.
2.1 Information Provided Directly
When you register or use our services, the following information may be collected directly from you:
- Full name and date of birth
- Email address and mobile number
- National ID card or passport details (for identity verification)
- Residential address
- Payment information (bKash, Nagad, Rocket account numbers)
- Transaction history and amounts
2.2 Automatically Collected Information
Some information is collected automatically while you use our platform:
- IP address and device type
- Browser and operating system information
- Time, date, and duration of visits to the platform
- Logs of which pages were visited
- Gaming activity and betting history
- Information collected through cookies and similar tracking technologies
2.3 Verification-Related Information
To ensure responsible betting and prevent fraud, we may collect additional documents under our KYC (Know Your Customer) process to verify member identity. This may include photos of a national ID card, selfie photos, and address verification documents.
3. Purpose of Data Use
995betcom uses the information collected from you for the following purposes:
3.1 Account Management and Service Delivery
- Creating, activating, and managing your account
- Processing deposits and withdrawals
- Managing bonuses and promotional offers
- Tracking your VIP level and rewards
3.2 Security and Compliance
- Preventing fraud, money laundering, and other unlawful activities
- Verifying members' age (minimum 21 years)
- Ensuring compliance with responsible gaming guidelines
- Complying with applicable laws and regulations
3.3 Service Improvement
- Personalizing your experience
- Analysing and improving platform performance
- Keeping you informed about new games and services
3.4 Communication
- Sending transaction confirmations and notifications
- Providing customer support and responding to your enquiries
- Sending promotional information with your consent
4. Data Storage and Protection
995betcom applies industry-standard technical and organisational measures to protect your personal information.
4.1 Technical Security Measures
- SSL Encryption: All data transfers are protected through 256-bit SSL/TLS encryption.
- Encrypted Storage: Sensitive personal information is stored on servers in encrypted form.
- Firewall Protection: Advanced firewalls and security systems are used to prevent unauthorised access.
- Two-Factor Authentication: An additional security layer applies to account login.
4.2 Data Retention Period
We retain your information for as long as your account is active. Even after an account is closed, information may be retained for the period necessary to meet legal obligations, resolve disputes, and enforce our agreements. Records of financial transactions are kept for the period required by applicable law.
5. Sharing Data with Third Parties
995betcom does not sell, rent, or share your personal information with third parties for commercial purposes. However, information may be shared in the following limited cases:
5.1 Service Providers
Only the information necessary to carry out their work is shared with specific service providers such as payment processors (bKash, Nagad, Rocket), identity verification, technical infrastructure, and customer support. These providers are contractually bound to uphold our privacy standards.
5.2 Legal Obligations
Information may be disclosed as required to comply with court orders, government directives, or applicable law. In addition, information may be provided to relevant authorities in investigations of fraud, money laundering, or other criminal activity.
5.3 Business Transfers
If for any reason the business operations of 995betcom are transferred to another entity, members' information may form part of that transfer. In such a case, the new entity will be required to provide protection equivalent to that in this privacy policy.
6. Cookie Policy
The 995betcom website uses cookies and similar tracking technologies to improve your browsing experience.
6.1 Types of Cookies
- Essential Cookies: Necessary for the core functionality of the platform — such as maintaining login sessions and ensuring security.
- Functional Cookies: Help remember your preferences and settings.
- Analytical Cookies: Used to analyse platform usage and improve service quality.
6.2 Cookie Controls
You can control or reject cookies by changing your browser settings. Please note that disabling essential cookies may limit some functionality of the platform.
7. Your Rights
995betcom respects your rights over your personal information. You have the following rights:
7.1 Right to Access
You may request to know what information we hold about you. We will provide that information within a reasonable timeframe.
7.2 Right to Rectification
If any of your personal information is inaccurate or incomplete, you may request that it be corrected. We will make the correction promptly upon receiving the request.
7.3 Right to Erasure
In certain circumstances you may request that your personal information be deleted. However, we may be required to retain some information due to legal obligations or legitimate business needs.
7.4 Right to Object to Processing
You may withdraw your consent for marketing communications at any time. To do so, contact our support team via live chat or email us at [email protected].
8. Protection of Minors
995betcom is for persons aged 21 or older only. We do not intentionally collect any personal information from minors.
We verify age at registration and may request additional documents if needed. If we become aware that a minor has registered on our platform, we will immediately close that account and delete all associated information.
If you become aware that a minor is using our platform, please contact us. Visit our Responsible Gaming page to learn more about our policy.
9. Changes to the Privacy Policy
We may update this privacy policy from time to time. When changes are made, the "Last Updated" date at the top of the page will be revised. For significant changes, we will send a notification to your registered email address.
Continued use of the platform after a policy change will be taken as your acceptance of the revised policy. We therefore recommend that you review this page regularly.
Our Terms and Conditions and Responsible Gaming policy also apply in conjunction with this privacy policy.
10. Contact and Complaints
If you have any questions, concerns, or complaints about this privacy policy, please contact us through any of the following:
- Live Chat: Direct support in Bengali is available 24/7.
- Email: [email protected]
We will process your request as quickly as possible, generally within 7 business days, and will endeavour to provide an appropriate response.
Ensuring the protection of your information is our responsibility. 995betcom is always committed to maintaining your trust and confidence as a safe, transparent, and responsible platform.